Return Policies

Returns or exchanges must be made within 30 days of receipt of order. No exceptions.

Returns or exchanges may only be made if an item is unopened and in its original condition and packaging.

Returns or exchanges must be accompanied by a copy of your original receipt.

Returns on online orders must include merchandise form sent with your order. Customer is responsible for all shipping fees. A restocking fee will be issued for online returns. You may also make online returns at our retail store.

A refund is given in the same form of currency used for the purchase. For example, if the item was purchased with a credit card, the credit for the item will be issued to that same card. If the customer does not have the same form of currency used for the purchase, store credit will be given.

Gift certificates can not be returned or exchanged for cash.

Exchanged merchandise is treated as a new order and is subject to appropriate shipping costs.

Please ship all returns or exchanges prepaid and insured to:

Strasburg Hobbies
168 West King Street
Strasburg, VA 22657

If you have any questions or concerns, please email  us at email@strasburghobbies.com or call us at 540-465-9444.